Services: Contract Maintenance Support
ArcherGrey supports the day-to-day operations of business systems through the on-going maintenance and support of all versions of the Enovia MatrixOne, Windchill and JDA SCPO application suites.
Our experts in application and database administration perform the management and service functions that extend the application life and optimize both application performance and total cost of ownership. Key benefits of this service approach include:
- Eliminates the need for recruiting and retaining Enovia MatrixOne, Windchill or JDA internal staff that can be allocated to other strategic projects and critical application systems.
- Managed investment (service-based cost model), provides predictability of costs and optimizes Total Cost of Ownership (TCO).
- On-site and remote application management & Data Base administration provided only when needed.
- Value Add Services - small enhancement & report development, release evaluation & planning, program management duties, etc.
- Provide on-call application problem management & support.
- Affords access to leading-edge skills and capabilities, hard to find resources, tools and methodologies for Enovia MatrixOne, Windchill and JDA SCPO applications, interfaces and customized integrated modules.
Whether a customer requires significant support, or only a few hours a month, optimized value over the life of the system is the primary goal of this ArcherGrey premier service.